Method 1:
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Enable Built Admin account.
a) Press Windows and x key together on your desktop screen.
b) Click on Command Prompt (admin).
c) Type:Â net user administrator /active: yes
b) Click on Command Prompt (admin).
c) Type:Â net user administrator /active: yes
Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done
After enabling Built-in admin, please try with the steps below:
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Step 1:
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Perform SFC Scan
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Please follow the steps to perform SFC Scan:
a. Press “Windows Key + Qâ€Â to open Charms Bar.
b. Type “cmd†without quotes in the search box.
c. On the left pane, right click on the “cmd†option and select “Run as Administratorâ€.
d. Type ‘sfc /scannow’ without quotes and hit enter.
Note:Â It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.
b. Type “cmd†without quotes in the search box.
c. On the left pane, right click on the “cmd†option and select “Run as Administratorâ€.
d. Type ‘sfc /scannow’ without quotes and hit enter.
Note:Â It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.
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Step 2:
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Please perform Microsoft Safety Scanner to scan your computer for infections.
To download and run the Microsoft Safety Scanner, follow these steps:
a) Go to the Microsoft Safety Scanner site at: Microsoft Safety ScannerÂ
(http://www.microsoft.com/security/scanner/en-us/default.aspx)
(http://www.microsoft.com/security/scanner/en-us/default.aspx)
b) Click Download Now.
c) If prompted, click Run. Follow the on-screen instructions to download and install the Microsoft Safety Scanner. When prompted, add a shortcut to the Microsoft Safety Scanner to your desktop.
d) From your desktop, double click the Microsoft Safety Scanner icon. When the Microsoft Safety Scanner program launches, click Scan Type, then click Full Scan, then click Next.
e) After the scan is complete, remove all detected malware entries
Note:Â Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
For more information refer:
Note:Â Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
For more information refer:
Microsoft resources and guidance for removal of malware and viruses (Microsoft Safety Scanner).
